The ambulance care process
Ambulance care runs from the call for an ambulance to the transfer of care. The ambulance care process starts when the ambulance care dispatch centre operator takes the call and ends when the patient is taken to the hospital (or other care facility) and is transferred into the care of that facility.
The quality standards that good ambulance care has to meet are described in the Memorandum on good ambulance care.
The Uniform Glossary of Ambulance Care Terms defines the various steps that make up the ambulance care process.