Facts & Figures 2020

Facts & figures 2020 summarises the key facts of ambulance care in the Netherlands. Most of the subjects listed below are explained in greater detail elsewhere in the ambulance care sector overview.

The underlying statistics can be found in the book of tables ambulance care 2020.

The following will be described below: the Regional Ambulance Service, the number of ambulances, the number of ambulance posts, the number of deployments, the number of employees, average sickness absence, and the macro budget for ambulance care.

  • 25 RAV regions

    The Netherlands has 25 RAV regions. The Dutch Minister of Health, Welfare and Sport (VWS) has designated a Regional Ambulance Service (RAV) in each region, which is responsible for ambulance care.

  • Regional Ambulance Services (RAV's)

    Ambulance care in the Netherlands is organised regionally in Regional Ambulance Services (RAVs) The RAV is the entity legally appointed to provide ambulance care and maintain the ambulance care dispatch centre.

    There are 25 RAVs in the Netherlands. The division into RAV regions is the same as the division into Security Regions under the Dutch Security Regions Act (Wvr).

  • 881 ambulances in 2020

    On 31 December 2020, the RAVs had 881 ambulances available in the Netherlands.

  • In the Netherlands, ambulances and ambulance crews are available 24 hours a day, 7 days a week.

    In 2020, there were 881 ambulances. In practice, however, not all 881 ambulances are responding to calls at the same time. Part of the available capacity is reserved for large-scale accidents or emergencies or for maintenance or damage to vehicles and during overlapping shifts.

  • 240 posts in the Netherlands

    To distribute the ambulances throughout the region as effectively as possible, every RAV has a number of ambulance posts.

  • Distribution of posts

    In many regions, particularly during the day, crews are in a state of dynamic readiness. At the end of an assignment, the ambulance does not return to a post, but remains on the road. If this ambulance is given a new assignment in the case of dynamic readiness, no call-out time is involved.

    The number of posts varies from region to region. In the National Reference Framework for Distribution & Availability, an optimal theoretical distribution of posts was calculated to comply with the starting point that under normal circumstances, 95% of the population must be reached within fifteen minutes of the start of the report to the ambulance dispatch centre.

  • Deployments in 2020

    In 2020, there were 1,299,620 ambulance deployments in the Netherlands.

  • In 2020, there were 1,299,620 ambulance deployments in the Netherlands. The number of deployments decreased by more than 46,000 (3.4%) compared with 2019 as a result of the COVID-19 pandemic that reached the Netherlands in March 2020.

  • Employees in 2020

    In 2020, there were 6,541 staff, spread over 5,871 FTEs.

  • The number of ambulance care staff rose from 5,859 in 2016 to 6,541 in 2020. This is an increase of more than 11%.

    The ambulance sector has traditionally been a male-dominated sector, but the ratio is gradually shifting and there are more and more women. In 2020, 63% of staff were men and 37% women.

    Both nurse and non-nurse operators work in the dispatch centre. The nurse dispatch centre operator is responsible for the dispatch centre process, handles the details and ensures a responsible implementation of the process of intake, care needs assessment, care assignment and care instruction. The non-nurse operator is usually deployed on the logistic process of issuing ambulance calls.

  • Average sickness absence rate in 2020

    The national average sickness absence rate within the ambulance care sector in 2020 was 6.4%.

  • The average sickness absence rate in 2020 was 6.4%.

    This percentage rose in 2020 compared with 2019, when the rate was 5.1%.

  • Macrobudget ambulance care 2020

  • The macro budget for ambulance care is determined every year in the national budget.

    The macro budget in 2020 was €700 million. For this macro budget, ambulance care is available 24/7 throughout the entire year and 1,299,620 deployments took place in 2020.

    At the end of 2020, the population of the Netherlands was 17.4 million. In other words, ambulance care in 2020 cost an average of approximately €40.22 per inhabitant.